Privacy policy
Privacy Policy — The Loony Shop Ltd
Last updated: 9 August 2026
The Loony Shop Ltd ("we", "us", "our") operates theloonyshop.com. This policy explains what personal information we collect when you visit or shop with us, how we use it, and your rights over it.
Information We Collect
- Contact and shipping details — name, address, phone number, email address
- Payment information — processed securely through Shopify; we do not see or store your full card details
- Order information — items purchased, order history, returns or exchanges
- Communications — anything you send us via customer support
- Device and usage information — basic technical data such as IP address and browser type, collected automatically through the Services
How We Use Your Information
We use your information only for the following purposes:
- To process and fulfil your order, including arranging delivery via Royal Mail
- To provide customer support and respond to enquiries
- To detect and prevent fraud and keep the store secure
- To comply with legal obligations, such as tax and accounting records
We do not send marketing or promotional emails, and we never will. Your information is never used for advertising or shared for marketing purposes.
Who We Share Your Information With
We only share your information where necessary to run the store:
- Shopify — our ecommerce platform, which processes payments and hosts the store
- Royal Mail — to deliver your order
We do not sell or share your information with any other third parties.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request a copy of your information (data portability)
- Object to or restrict how we process your information
- Withdraw consent, where applicable
To exercise any of these rights, contact us using the details below.
Data Retention
We keep your information only as long as necessary to fulfil orders, meet legal and tax obligations, and resolve any disputes.
Contact Us
If you have any questions about this policy or how we handle your information, contact us at:
WhatsApp: 078465 88997