Terms of service

Terms of Service

These Terms of Service apply to purchases made through The Loony Shop Ltd at theloonyshop.com.

By placing an order with us, you agree to these terms.

1. About Us

The Loony Shop Ltd is a UK registered business operating theloonyshop.com.

For questions regarding an order, product, return or these terms, please contact us at:

Email: info@theloonyshop.com

2. Products

We aim to describe and photograph all products as accurately as possible.

Colours, packaging and minor product details may vary slightly from images shown on our website due to manufacturing differences, screen settings or supplier updates.

Where products are described as compatible building sets, MOC sets or similar, they are independently manufactured products unless expressly stated otherwise.

Any third-party names, characters, themes or references used in product descriptions are used to describe the theme, subject matter or compatibility of the product and do not imply sponsorship, endorsement or affiliation with any third party.

3. Prices

All prices shown on our website are in GBP (£) and include applicable UK VAT where required.

Delivery charges, where applicable, will be displayed before you complete checkout.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

4. Orders

When you place an order, you will receive an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
There has been an obvious pricing or listing error
Payment cannot be authorised
Fraud or misuse is suspected
We are unable to fulfil the order

If we cancel an order after payment has been received, you will receive a full refund.

5. Payment

Payment must be made using one of the payment methods available during checkout.

Your order may not be dispatched until payment has been successfully authorised.

6. Delivery

We deliver to locations available through our website checkout.

Estimated delivery times are provided as guidance and are not guaranteed unless specifically stated.

We aim to dispatch orders within the timeframe shown on the relevant product page or order confirmation.

If an order is significantly delayed, lost or damaged in transit, please contact us at info@theloonyshop.com so that we can investigate.

Nothing in these terms affects your statutory rights.

7. Your Right to Cancel

If you are a UK consumer buying online, you normally have the right to cancel your order without giving a reason.

For most goods, you may notify us that you wish to cancel within 14 days of receiving your order.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

To request a cancellation or return, contact:

info@theloonyshop.com

Please include your order number.

Certain products may be excluded from cancellation rights where permitted by law, including goods made specifically to a customer's requirements.

8. Returns

Please contact us before returning an item so that we can provide the appropriate return instructions.

Returned products should be securely packaged.

Customers may inspect products as reasonably necessary to establish their nature, characteristics and functionality.

Where goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to reduce the refund accordingly.

Unless the goods are faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, customers may be responsible for return postage costs where this was explained before purchase.

9. Refunds

Where you validly exercise your cancellation rights, refunds will be processed in accordance with applicable UK consumer law.

Where applicable, we will refund the standard delivery charge originally paid.

If you selected a more expensive premium delivery option, we are not required to refund the additional cost above our standard delivery service.

Refunds will normally be made using the same payment method used for the original purchase.

Where permitted by law, we may wait until we receive the returned goods, or evidence that they have been returned, before issuing the refund.

10. Faulty, Damaged or Incorrect Goods

If your product arrives faulty, damaged, incomplete or materially different from its description, please contact us as soon as possible.

Depending on the circumstances, we may offer:

Replacement parts
A replacement product
A partial refund
A full refund

Nothing in these terms affects your statutory rights regarding faulty, damaged, incorrectly supplied or misdescribed goods.

11. Missing Parts

Some building sets contain a large number of individual components.

If you believe parts are missing from your set, please contact us at info@theloonyshop.com with your order number and details of the missing pieces.

We will work with you to resolve legitimate missing-part issues.

12. Product Availability

All products are subject to availability.

Although we aim to keep our stock levels accurate, occasionally a product may become unavailable after an order has been placed.

If we cannot supply an item, we will contact you and provide an appropriate refund.

13. Intellectual Property

Content created by The Loony Shop Ltd for this website, including our original text, branding, graphics and website content, may not be reproduced without permission.

Third-party trademarks, designs, character names and other intellectual property remain the property of their respective owners.

Reference to third-party names or themes does not imply affiliation, sponsorship or endorsement unless expressly stated.

14. Website Use

You must not use this website:

For unlawful purposes
To attempt unauthorised access to our systems
To introduce viruses or malicious software
To interfere with the operation of the website
To commit fraud or misuse our services

15. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Nothing in these terms limits your statutory consumer rights.

To the extent permitted by law, we will not be responsible for indirect losses that were not reasonably foreseeable when your order was placed.

16. Privacy

Your personal information is processed in accordance with our Privacy Policy.

Payment information is processed through the payment providers available through our website and is subject to their applicable security and privacy practices.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The version displayed on our website when you place your order will normally apply to that purchase.

18. Governing Law

These terms are governed by applicable UK law.

Nothing in these terms removes any mandatory consumer rights available to you under applicable law.

19. Contact Us

For questions about these Terms of Service, please contact:

The Loony Shop Ltd